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New FRR Polices Page

PLEASE BE ADVISED: Please read each product description carefully under the "Important Information" tab to find the condition before you make a purchase.

Effective 01/01/2022

ALL SALES ARE FINAL

No returns, exchanges or refunds for incorrect part(s) ordered. Please email us prior to placing an order to confirm compatibility.

All parts marked “new parts” are subject to a strict 14 return for exchange policy. (See below)

All parts marked “used parts” are not subject to a 14 day return for refund policy. All sales are final. No returns. No exchanges. (See below)

New Parts

All new parts orders are subject to a strict 14 day return for exchange policy. If the 14 days have gone by since date order was received we can’t offer you a exchange. This warranty covers new parts and accessories not damaged or damaged due to accidents not caused by human involvement. Only one warranty replacement allowed per customer within the 14 day period.

Used/Refurbished Parts

Used and refurbished parts are not covered by our limited FRR 14 day warranty. No refunds given and no returns will be accepted. No exchanges All sales are final after order is placed. 

Third Party Installations

FRR will not be held liable or responsible for any installation of products purchased through our site by a third party. We do not provide any recommendations for repairs outside of our own professional services. If a product purchased through our website is damaged during installation by a third party, FRR will not be held liable for replacing the damaged part. Customers assume all costs and risk associated with any installations services not done by FRR. No reimbursements will be given. 

Sale items (if applicable)

Only regular priced items may be refunded excluding any shipping charges. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are received defective or damaged. Please do not ship a broken item back to us. If you need to exchange an item for an identical item, please send us an email to sales@factoryradioparts.com.

Please include the following information:

A. Name and/or Order Number

B. Three clear images: 

1. Shipping label on package

2. Damage to package

3. Damage to part

Further instructions will be provided on how to successfully complete our simple Exchange process. Please allow up to 10 business days to receive your exchange part.

PLEASE ALWAYS SEND AN EMAIL FIRST BEFORE PLACING AN ORDER IF YOU HAVE ANY QUESTIONS OUR WEBSITE DOES NOT ANSWER FOR YOU DIRECTLY! FACTORYRADIOREPAIRSGURU@GMAIL.COM