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FRR Polices Page

PLEASE BE ADVISED: Please read each product description carefully under "Important Information" to find the condition before you make a purchase.

All "new parts" are subject to a 14 day return for refund policy (See below).

New Parts

All new parts orders are subject to a strict 14 day return for refund policy. If the 14 days have gone by since your purchase, unfortunately we can’t offer you a refund but an exchange option is available. All new parts are covered by our FRR 90 day exchange guarantee starting from the day the customer receives their item in addition to the manufacturers stated warranty. This warranty covers new parts and accessories not damaged or damaged due to accidents not caused by human involvement. Only one warranty replacement allowed per customer within the 90 day or optional 1 year period.


Third Party Installations

FRR will not be held liable or responsible for any installation of products purchased through our site by a third party. We do not provide any recommendations for repairs outside of our own professional services. If a product purchased through our website is damaged during installation by a third party, FRR will not be held liable for replacing the damaged part. Customers assume all costs and risk associated with any installations services not done by FRR. No reimbursements will be given. 

FRR Returns for Refund

All "new parts" orders are subject to a strict 14 day return for refund policy. If the 14 days have gone by since your purchase, unfortunately we can’t offer you a refund but an exchange option is available. You must contact our Support department before the end of the 13th day after your purchase date to receive your return label. See "Shipping" section below. Absolutely no refunds will be processed after the 14th day.

To be eligible for a return for refund, your item must be unused (if new) and in the same condition that you received it. It must also be in the original packaging and be within the 14 day window.

Please visit the following website to begin your return:

If you are an international customer (this includes Canada, Mexico, PR, HI), our system will not generate a return label because your address is classified as International by USPS, who generates all return labels. You will be responsible for any shipping costs associated with returning your order. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment; typically within 7-10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check with your bank account or credit card provider. There is often some processing time before a refund is posted: 7-10 business days.
If you’ve done all of this and you still have not received your refund, please contact us at factoryradiorepairsguru@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Damaged Items (if applicable)

We only replace items if they are received defective or damaged. Please do not ship a broken item back to us. If you need to exchange an item for an identical item, please send us an email to factoryradiorepairsguru@gmail.com.

Please include the following information:

Name and/or Order Number

Three clear images: 

1. Shipping label on package

2. Damage to package

3. Damage to part

Further instructions will be provided on how to successfully complete our simple Exchange process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.