New FRR Polices Page

PLEASE BE ADVISED: Please read each product description carefully under the "Important Information" tab to find the condition before you make a purchase.

Effective 01/01/2022

ALL SALES ARE FINAL

No returns, exchanges or refunds for incorrect part(s) ordered by customer. Please email us prior to placing an order to confirm compatibility.

ABSOLUTELY NO REFUNDS UNDER ANY CIRCUMSTANCES AFTER AN ORDER HAS BEEN PLACED. ALL TRANSACTIONS ARE NONREFUNDABLE. ANY ATTEMPT MADE INCLUDING OPENING A CHARGEBACK WILL BE DENIED AND TRANSACTION HISTORY WILL BE SUBMITTED TO YOUR BANKING INSTITUTION SHOWING OUR POLICY IS DISPLAYED PRIOR TO PLACING AN ORDER. 

 

Third Party Installations

FRR will not be held liable or responsible for any installation of products purchased through our site by a third party. We do not provide any recommendations for repairs outside of our own professional services. If a product purchased through our website is damaged during installation by a third party, FRR will not be held liable for replacing the damaged part. Customers assume all costs and risk associated with any installations services not done by FRR. No reimbursements will be given. 

Sale items (if applicable)

Only regular priced items may be refunded excluding any shipping charges. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are received defective, damaged, or wrong item shipped due to FRP mishap. Please do not ship a broken item back to us. If you need to exchange an item for an identical item, please send us an email to sales@factoryradioparts.com.

Please include the following information:

A. Name and/or Order Number

B. Three clear images: 

1. Shipping label on package

2. Damage to package

3. Damage to part

Further instructions will be provided on how to successfully complete our simple Exchange process. Please allow up to 10 business days to receive your exchange part.